3 weeks?

Does it really take 3 weeks to process a transcript request? I submitted the request at the beginning of the month, and according to OCAS, they still haven't received it. Queen's is really dropping the ball here, especially since I got a paper copy after less than a week. Does it take an extra 2 weeks to send it to a 3rd party? Really?

I'm in the lurch here, and not enjoying it.